HubSpot Social Media certification exam answers

This file contains all possible real exam questions with 100% correct and verified answers. Free updates included. Save your time.

Below you’ll find some selected questions from the latest real certification exam. You can get an idea about the exam format and prepare for it smarter. Need all exam questions with answers? Consider downloading our file.

• Social media helps you expand your other marketing efforts.
• Social media helps you attract buyers.
• Social media helps you send better emails.
• Social media is a key driver for word-of-mouth marketing.

On which social network should you share content most frequently?

• Facebook
• LinkedIn
• Twitter
• Pinterest

True or false? Social listening can help you find leads.

True or false? Social content is only used during the attract and delight stages of the inbound methodology.

Fill in the blank: Instagram stories are a great way to -.

• demonstrate complex concepts quickly and easily
• directly message a customer to answer a question
• deliver video podcasts
• drive traffic and engagement

• To aid search, track campaigns, and to influence the creation of user-generated content
• To keep track of ephemeral content that disappears
• To demonstrate to executives the power of organic reach on a piece of content
• All of the above

• A hard look at the data from all your social accounts and the social conversations about your brand and your competitors
• A method to direct your audience in all channels to the best way they can have a conversation with you
• A way to reach your customers and prospects in unprecedented ways, with greater reach and more specific targeting than ever before
• A tool to look for unhappy customers of a competitor and reach out with an offer to help, thus generating leads

Which KPI is most likely to be a vanity metric?

• Reach
• Engagement
• Return on Investment (ROI)
• Retention and loyalty

Passing exams is not a workout. Multiple attempts won’t make you stronger.

Save your time with our answer-sheets. Get certified in minutes.

True or False? You should revisit your KPIs every 18 months.

• Hiring the right number of people
• Developing the right amount of content
• Getting executive buy-in for social ideas
• Retaining customers

True or False? The Holistic model is the most common social team structure used by organizations today.

• Distributed
• Dandelion
• Holistic
• Hub and Spoke

Why do stakeholders matter as you begin to develop your team structure?

• Stakeholders help you plan for the future.
• Stakeholder needs may be the same as your needs and their buy-in may help you influence senior leaders.
• Stakeholders help you decide if you need to develop a team to help you do social advertising.
• Stakeholders help you determine how social media for your company will change in the next year, three years, or five years.

Why would you want a service to help you manage and discover influence?

• To help you discover what hashtags are working the best
• To determine which channels are the most important
• To know what type of customer information to regularly monitor
• To identify individuals who have the biggest following and high social clout

• Sentiment
• Competitive advantage
• Click-through rates
• Customer satisfaction
• Number of social followers

True or false? Simon Sinek says that people want to buy what you have. They don’t care about what you believe.

What’s the difference between social listening and social monitoring?

• Social listening centralizes conversations about your brand so that you can join them, while social monitoring measures reputation from higher- level perspective.
• Social listening involves answering and responding to specifically support questions, while social monitoring is for the purpose of marketing intelligence and research.
• Social listening can only be done natively within each social media site, whereas social monitoring requires technology to aggregate sentiment from various places.
• Social listening is done by your sales team to find new opportunities, while social monitoring is done by your marketing team to learn what competitors are doing.

• Responding only to positive social posts and re-sharing them tells the rest of your followers how great you are.
• Responding only to negative social posts with helpful, knowledgeable responses shows that you care.
• Responding to social posts—whether they’re positive or negative— shows that you’re listening, and your customers are being heard.
• Responding to a social post within one hour shows that your company is full of social-savvy whipper snappers.

When it comes to social listening, how do you know which social networks to start with?

• Start with the social networks your buyer personas use to learn about and interact with brands.
• Facebook has over two billion monthly active users, so start there.
• Create an account on all of them, and see which ones your audience gravitates towards.
• If you haven’t started your social presence by now, unfortunately it’s too late.

Why should you be careful about monitoring competitors?

• Your competitors can tell when you’re monitoring them, and they may get offended and retaliate.
• It’s easy to get consumed with competitive intelligence and lose sight of your unique strategy and customer.
• Competitors aren’t the only reason people don’t buy your product or service.
• Competitive intelligence is best used for highly competitive markets only.

Why do you need to develop a business case for a new social monitoring technology?

• It’s an important skill for professionals to be able to analyze and communicate the return on investment expected from their requested budget.
• So that after the investment is made, you can go back and see whether it has lived up to expectations.
• To clearly outline the expected value gained from a software investment and set the expectation with your manager of how you’ll realize that value.
• Social monitoring technology is particularly expensive and difficult to determine a return on investment.

What should you do if your competitor has a big public blunder?

• Send my sales team to follow up with every negative post about the incident so that we can take this opportunity to win their business.
• Amplify the competitor’s blunder, telling your followers “See this? We would never do this.”
• Maintain a helpful approach and have empathy for the company’s missteps. Reply thoughtfully and empathetically to posts where appropriate.
• Stay completely silent and make sure your company never experiences the same thing.

Visual images are usually things like -. Choose all that apply.

• photos
• infographics
• animated GIFs
• illustrations

“Real-time marketing” refers to:

• Developing content on the fly for local, national, or global events happening online or offline.
• Developing content on the fly for local, national, or global events happening online only.
• Developing content on the fly for local, national, or global events happening offline only.
• Developing content and publishing it in the time zone where the majority of your target audience resides.

Let’s say you conduct a content audit on your competitors and see that they’re having success with live video, but you haven’t really tried live video yet. What might you do?

• Give up – they’ve already won the space, and it’s doubtful you can catch up at this point.
• Immediately start doing live video on every channel to take back your audience.
• Test out live video on different channels, and see how your audience responds.

If you don’t have your – in mind as you’re developing content and social campaigns, then you probably aren’t using social as effectively as you could be.

• competitors
• revenue targets
• business goals and buyer personas
• budget

True or false? You should make sure experimentation is ingrained in your strategic plan.

When developing your brand’s tone, – is key.

• timing
• budget
• context
• personality

Which of the following is NOT an example of active language you should use on a call-to-action?

• “Subscribe here”
• “Donate”
• “More here”
• “Watch”

True or false? Curating content means publishing someone else’s content as if it were your own.

Posting curated content on social shows your audience you’re committed to:

• Creating value for them.
• Posting only your own content.
• Re-posting all the content that they share with you.

What do we mean when we say you should post an “80/20 mix” on social media?

• 20% of your social content should promote your own brand, and 80% of your social content should be anything that truly interests your audience and engages them in conversations.
• 80% of your social content should promote your brand, and 20% of your social content should be anything that truly interests your audience and engages them in conversations.
• 20% of your social content should be video that interests your audience, and 80% should be content that promotes your brand.

True or false? If you’re posting the same content across different channels, make sure you post them simultaneously—on the same days and at the same times.

Which one of the following is NOT a way that UGC can help marketers?

• Provide social proof and amp up your credibility
• Boost SEO
• Enable you to get past ad blockers because the content doesn’t come through like a typical ad
• Extend your budget
• Provide deep insight into the effectiveness of your content mix

Which of the following is NOT a type of influencer?

• Industry
• Content creator
• Attorney
• Local
• Celebrity

True or false? 12% of people generate 70% of the impact online.

True or false? Commissions for celebrity influencers are generally 5% of the sale.

Which type of influencer might be primarily behind the scenes in your marketing campaign?

• Micro-influencers
• Celebrity
• Local
• Content creators
• Industry influencers

Which of the below is NOT one of the three factors determining how an influencer can impact behavior?

• Relevance
• Reach
• Resonance
• Recognition

True or false? A channel takeover, such as letting an influencer run your Instagram or Twitter handle for a day, is a good idea for brands.

Why is user-generated content (UGC) so important? Choose all that apply.

• UGC helps brands understand their target audience.
• UGC improves site engagement and time spent on the website.
• UGC provides means for other users to connect, which then builds a stronger community.
• UGC is inherently peer reviewed, making it more trustworthy.

Do brands have legal ownership over content that users generate about their brand?

Why should you talk directly with your social followers and prospects?

• Build your brand
• Increase customer loyalty
• Improve reputation
• All of the above

True or false? When you use language in your social responses that is too casual, you lose the respect of your audience.

What is social selling the inbound way?

• When a salesperson sends a direct message to a new follower with an offer or request to go to the company’s website
• When a salesperson provides value by offering thoughtful content and answering questions for prospects
• When a salesperson follows all a prospect’s social media channels and tags them with regular product offers
• When a salesperson supplements their social posts with digital advertising

How much of the buyer’s journey is digital?

• After sufficient rapport has been built and the customer is looking for what you have to sell
• After a prospect follows them back on a social channel
• After the first casual conversation you have with the person in social media
• A month after you follow the prospect on social media

True or false? Selling to prospects by messaging them on Facebook could be seen as invading their private space.

True or false? The world has changed and so has how we think about inbound, which is why advertising should be considered part of your marketing playbook.

True or false? It’s always better to target your ads towards as broad a group of people as possible.

Which of the following would not contribute to ad fatigue?

• Using the same image on your ad for over a month
• Using only Facebook for your advertising strategy
• Offering the same ebook in your ad for two months straight
• All of these would contribute to ad fatigue

An ad for your upcoming webinar on network security should lead people directly to -.

• a blog post on network security
• your home page
• a landing page where they can quickly sign up for the webinar
• your About Us page

What is one of the major benefits of Facebook Lead Ads?

• Facebook will serve these ads on Pinterest in addition to Facebook.
• They only serve your ads to a small group of highly qualified people.
• The pre-filled form in Facebook makes it super easy for your audience to convert on—especially on mobile.
• They’re optimized for a desktop audience, which is proven to convert better than mobile users.

The number of leads you generate that actually become paying customers is known as your -.

• average conversion rate
• average lead-to-customer rate
• average revenue
• average lifetime value of a customer

• Prove the value of social media within your organization.
• Show how social media can impact all departments, ranging beyond Marketing and Sales to HR to Engineering to PR.
• Show influencers how enticing it would be to work with your company.
• Understand and measure brand reputation and gain control of that conversation.

• It’s difficult to know how much revenue is generated from a sale that originates from a social media campaign.
• It can be months before you’ve closed new customers from a social media campaign.
• Understanding how you stack up to your competition can help you pivot and make better business decisions.
• Calculating ROI on social media is super hard to prove.

• crisis plan
• advocacy plan
• social media policy

• Educate employees on the importance of having a social media policy for all team members within the organization.
• Reward the employees who are shining stars and are doing the right things on social media.
• Research best case studies for brands that are using social media policies effectively.
• Determine what not to do for social media policies for employees.

• Employees going rogue on social media
• A celebrity posting an update that sparks outrage
• A hack into a Twitter account for a major brand
• These are all examples of a social media crisis.

• preparation
• recovery
• response
• crisis

True or false? Evaluating the team dynamics and how each member did in the crisis along with analyzing the reactions, KPIs, and overall response to the crisis happens during the response stage.

True or false: Ephemeral stories are quick bits of content, both video and photo, often with fun filters and “stickers” that disappear after a short period of time (1-24 hours).

Which network has the longest life for a piece of content?

• Facebook
• LinkedIn
• Snapchat
• Pinterest

• Research the costs of agencies that can do the work.
• Consider industry research to back up your plan.
• Position your program as an experiment or pilot.
• Create a robust PowerPoint with statistics to back up your plan

Why are UTM parameters so valuable to your social listening and monitoring program?

• They help my pages load faster via social networks.
• They track who initially shared my company’s content out on social media.
• They allow me to track where traffic is coming from on social media.
• They’re really just a nice-to-have for big marketing campaigns.

True or false? Humanizing your brand gives you a competitive edge because people like making connections, and they like to invest their time and money in people they can relate to.

True or false? The longer your social posts, the more likely that content will be seen and re-shared.

• Ran a massive Facebook campaign to advertise their brand to fans
• Developed a highly successful public relations campaign that used social media to share their messages
• Invited their fans to share photos of their trench coat
• Began working with a famous influencer to take over their Instagram feed

Why should you trust the influencer and give them creative license?

• They’re famous.
• They understand their audience and what they want.
• They might sabotage your brand if you don’t let them do things their way.
• They might enlist their famous friends to help your brand.

True or false? Your campaign should also help the influencer build authority and further their own content or reach.

Why is content moderation important for user-generated campaigns?

• To copy the content for use on the company website and in other advertising
• To engage the community and reward those who go above and beyond
• To police any incorrect usage of brand logos and assets
• None of the above

True or false? One-to-one engagement doesn’t result in customers spending more.

What is NOT a way that a brand can see financial gain from doing social customer service?

• Increased sales
• Less returns as individuals do more self-service via social media
• Saving money on call center interactions
• Using a social media agency to deliver content to customers

• A contract between a service provider and a customer regarding the scope of the in-person or over-the-phone service to be provided
• The agreement a company makes to commit to answering social media responses in a specific amount of time
• A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure
• An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services

You’re starting a project and don’t have a past campaign to use as a benchmark. How can you secure executive buy-in?

• Research the costs of agencies that can do the work.
• Consider industry research to back up your plan.
• Position your program as an experiment or pilot.
• Create a robust PowerPoint with statistics to back up your plan.

• Work hours
• Agency or freelance costs
• Social media software and services
• Content development expenses
• Advertising costs

• Pausing marketing emails
• Sending out promotional sponsored posts and tweets during a crisis
• Assessing the planned blogging and campaign schedule for appropriateness
• Creating a blog post to address the situation as needed

Voice refers to:

• The distinct and steady personality or style of your brand.
• A particular identity or image that’s regarded as an asset to a company.
• The moods and attitudes of specific content pieces, which can change depending on the channel, the situation, and the audience.
• The set of human characteristics that are attributed to a brand name.

Fill in the blank: “Facebook Ads is great for targeting based on -, while Google Ads targets based on your audience’s -.

• buyer stage; interests
• problems; ideas
• interests; intent

What is the main benefit of using animated GIFs in social content?

• They help you make light of what would otherwise feel like serious content.
• They help you demonstrate complex concepts quickly and easily.
• They help you show how culturally in-touch you are.

Which of these KPIs demonstrate engagement? Choose all that apply.

• Direct sales revenue from social media
• Mentions
• Sharing and retweets
• Likes or Favorites
• Customer satisfaction