Android enterprise support engineer certification

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• Android Management Experience

Customer reports that configured apps are crashing and policies aren’t being applied, how would you test that the EMM console is configured correctly?

• Android Management API colab

When a customer reports an issue, what do you follow to help you gather information?

• Watchpoints
• Problem-solving framework

When escalating an issue, who would usually be the first partner you should escalate to?

• Carrier/reseller
• EMM
• Google
• OEM

When escalating a bug report to an EMM, best practice is to upload it to Google Drive or another cloud storage provider and share it from there.

What is the minimum OS that supports provisioning using a QR code?

• Android 6
• Android 7
• Android 5
• Android 8

How many different methods could you use to provision a dedicated device running Android 7.0?

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• True or False: Work profiles, on personally-owned devices, can be deployed using NFC enrollment.
• Why is zero-touch ideal for most fully managed device deployment scenarios?
• Describe behavior. “I powered on the device and used the camera to scan the QR code but nothing happens.”
• The enrollment process should start after the device reads the QR code.
• Since Angel has not been able to provide sufficient information, you will need to gather some more details to start troubleshooting this issue. When gathering data, both – and Android Management API Quickstart Colab can be used to test various enrollment methods.
• Which of the following additional steps should you take to try and resolve the issue?
• If you were unable to resolve the QR code issue, where should you first escalate?
• What information should you include when you escalate?
• “I turned on the device and connected to WiFi. The device goes straight to the Google account login without engaging the zero-touch setup.”
• “I turn on my device and connect to WiFi and the zero-touch process starts.”
• Which of the following information would be appropriate to gather?
• Which of the following resources could be used to troubleshoot Courtney’s zero-touch issue?
• Which of the following additional steps should you take to try and resolve the issue?
• Using the screenshot of the IMEI information from the device and from the zero-touch portal, what could be the issue?
• Checking the screenshot of the device build information, we can also determine that…
• Zero-touch isn’t triggering on a Pixel 2, you have pulled zero-touch CSV export file and the IMEI is correct, what could be the cause of the issue?
• Where should you escalate to change the IMEI / manufacturer in the zero-touch portal?
• After installing the EMM DPC and entering the enrollment token a work profile should be created on the device.
• It appears that the correct DPC was installed on the device, however the work profile did not provision successfully.
• Which of the following pieces of information would be useful to collect from the device, in order to start the investigation process?
• Which of the following resources could be used to troubleshoot issues with the provisioning process?
• Which of the following actions could be an acceptable next step to troubleshoot the issue?
• Why is enrollment not working for Alex?
• Which of the following pieces of information should you provide when escalating to your EMM?
• Which of the following methods allows devices to be provisioned in bulk without requiring manual setup?
• Which of the following should organizations consider while preparing to provision devices?
• Either the app should already be installed, or I should be able to see the app in the managed Google Play store on my device.
• Which of the following information would be appropriate to gather from Jay?
• Which of the following tools could you use to test Jay’s application problem?
• Which of the following additional steps should you take to try and resolve the issue?
• If this issue requires escalation, where should you escalate first?
• Which of the following is the best way to describe the behavior?
• When gathering data, what crucial data point will provide you with device make/model, list of apps on device, app permissions, and network information?
• Suppose you had none of the following tools setup. Which would be the easiest to set up and allow you to test Blake’s app issue?
• Which of the following are within your ability to check when attempting to reproduce the issue?
• Which of the following screenshots shows the correct managed configuration for Google Docs that would answer Blake’s organization’s requirements?
• What information should you include if you needed to escalate to the EMM?
• The app is available in the managed Google Play Store and it’s available for download for the users and devices selected through the EMM.
• What data would be useful to collect to investigate the issue?
• Which information would you collect to move forward in troubleshooting this issue?
• Based on the noted behavior, which areas would you consider checking first?
• Which of the following watchpoints should you consider when troubleshooting an application issue?
• Which tools will help to identify the source of an application issue?
• Which of the following tools could you use to test Taylor’s policy problem?
• What is the API level that corresponds to Android 8.0?
• Taking our answers from the previous activity, why would the Bluetooth policy not be applied to a number of the devices?
• Which of the following additional steps should you take to try and resolve the issue?
• Since the policy is not supported by the minimum OS on the device, would you resolve the issue or escalate to a partner?
• When reading a bug report, what section of a bug report shows which restrictions the DPC has applied?
• Suppose you had none of the following tools setup. Which would be the easiest to setup and allow you to test Alex’s WiFi issue?
• Which of the following additional steps should you take to try and resolve the issue?
• If incorrect, which part of the configuration needs to be changed?
• Given the troubleshooting steps taken, would you resolve or escalate to a partner?
• When gathering data, what crucial data point will provide you with device logs, a list of installed apps on the device, network information, and policies installed?